Return & refund

At Zarniche, every order is carefully checked and packed before it reaches you. We want you to receive your jewelry exactly as you ordered it.

Please read our policy carefully before placing your order.

1. Returns

We accept returns only when an item arrives damaged, defective, or incorrect due to an error on our part.

To be eligible for a return, the item must be reported within 48 hours of delivery and must be in the condition in which it was received.

We do not accept returns for:

Change of mind
Personal preference
Incorrect choice of size, style, or color
Items that have been worn or used
Normal wear and tear
Damage caused after delivery

All sales are final unless the item is damaged, defective, or incorrect due to an error on our part.

2. Change of Mind

We do not accept returns or refunds simply because you have changed your mind about your purchase.

This includes situations where you:

No longer want the item
Do not like the item after receiving it
Ordered the wrong size, style, or color
Changed your mind after placing the order

Please review the product details, images, measurements, and specifications carefully before placing your order.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within [48 hours] of delivery.

Please send us:

Your order number
Clear photos of the item
Clear photos of the packaging, if applicable
A brief description of the issue

Our team will review the issue and, where the damage, defect, or incorrect item is confirmed to be our responsibility, we will provide an appropriate resolution.

4. Refunds

Refunds are provided only for items that arrive broken, damaged, defective, or incorrect due to an error on our part.

Refunds are not available for change of mind, personal preference, incorrect size or style selection, or any other reason unrelated to an issue with the item received.

Once the returned item has been received and inspected, an approved refund will be processed through the original payment method, where applicable, within [5–7] business days.

5. Return Process

If you believe you have received a damaged, defective, or incorrect item, please contact us at whatsapp within [48 hours] of delivery.

Please do not send the item back without first contacting our customer support team.

Once your request is reviewed and approved, we will provide you with the return instructions.

If the issue is confirmed to be due to an error on our part, Zarniche will cover the applicable return shipping costs.

6. Condition of Returned Items

Any approved return must be returned in the condition in which it was received.

The item should be:

Unworn and unused
In its original packaging
Accompanied by any tags, cards, or accessories included with the order

Returns may not be accepted if the item has been worn, altered, damaged after delivery, or shows signs of use.

7. Non-Returnable Situations

The following are not eligible for return or refund:

Change-of-mind requests
Personal preference
Incorrect size selection
Incorrect style or color selection
Items that have been worn or used
Damage caused by misuse, improper care, or handling
Normal wear and tear
Requests made after the specified reporting period

8. Return Address

Approved returns should only be sent to the return address provided by the Zarniche customer support team.

Please do not send any item to a return address without prior confirmation from our team.

9. Policy Updates

Zarniche reserves the right to update this Returns & Refunds Policy when necessary.

Any changes will be published on this page and will apply from the date they are posted.

Need help?

If you have received a damaged, defective, or incorrect item, please contact us at:

support@zarniche.shop

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